Our In-Home Care Services for You and Your Loved Ones

We have two offices located in Michigan, one in Grand Rapids and the other in Holland.

The Grand Rapids office is located at 500 Cherry St. SE, Grand Rapids, MI 49503. You can reach us at (616) 454-8305 during our office hours from Monday to Friday, 8 am to 4 pm. 

The Holland office is located at 348 S. Waverly Rd. Suite 106, Holland, MI 49423. You can reach us at (616) 401-9140 during our office hours from Monday to Friday, 9 am to 4 pm. 

We have a 24/7 on-call staff always available to assist you. 

Our caregiving and nursing services are available in Allegan, Kent, Muskegon, and Ottawa counties. 

Our PERS machines are provided in Allegan, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Muskegon, Newaygo, Osceola, and Ottawa counties. 

We strive to make our rates transparent, straightforward, and easy to understand. For our caregiving services, we have a 2-hour minimum, and our hourly rates are based on the length of each visit.

• Visits from 2 - 4 hours: $32.00 an hour.
• Visits from 4 - 12 hours: $27.00 an hour.
• Visits over 12 hours: $25.00 an hour.
• Nursing services: $55.00 an hour.
• Cellular PERS: $34.95 per month.
• Mobile PERS: $39.95 per month.
• All major holidays, we charge time and a half.
• Caregiver overtime: additional $5.00 per hour.
• Mileage is billed at $.75 per mile.

Call us at (616) 454-8305 in Grand Rapids or (616) 401-9140 in Holland to begin to set up services.

During our initial home assessment, our client advocate will discuss your scheduling needs. You will then be assigned a client coordinator who will work closely with you and your family to coordinate caregivers and schedule hours.

You can set the specific times and days of visits that works best for you. 

We require a company pay agreement that outlines our rates and your payment obligations, but there are no weekly or monthly contracts.

You can use our services as little or as much as you need, and we only bill you for the services you receive. The agreement will be fully explained during our initial home assessment, and we provide monthly billing statements.

You are free to discontinue services at any time, and our minimum appointment is one home with billing in 15-minute increments thereafter. 

Elders' Helpers is not able to accept Medicare, but we do accept clients who are part of the Medicaid Waiver Program. Specifically, we work with the following MI Choice Waiver Programs:

• Area Agency on Aging of West Michigan
• Reliance Community Care Partners
• Senior Resources

Elders’ Helpers accepts referrals for VA clients who qualify for personal care, respite, homemaking or chore services. If your VA case manager is looking for an agency to provide services, let them know you are interested in working with Elders’ Helpers.

We strive to match caregivers with clients who will work well together, but sometimes a good fit isn't immediate. If you ever have any issues with your caregiver, please give us a call at (616) 454-8305 and ask for your client coordinator.

With a team of over 200 caregivers, Elders' Helpers offers a variety of unique personalties and skill levels. We are dedicated to finding the right match for you.

Elders' Helpers is committed to protecting the privacy and confidentiality of our clients. We strictly adhere to the guidelines outlines in the Health Insurance Portability and Accountability Act (HIPAA), similar to your doctor's office.

Our administrative staff, nurse staff, and caregiver staff are trained to never disclose and information about our clients to unauthorized individuals. We will explain our HIPPA policies and procedures in more detail during the home assessment.

Elders' Helpers does work with private insurance companies. However, the acceptance of insurance depends on the specific requirements of the insurance company and your policy.

Please check with your insurance agent to confirm whether Elders' Helpers is covered by your insurance.